We value every customer's shopping experience and strive to provide high-quality products and reliable after-sales service. This Return & Refund Policy clearly states our official rules for returns, exchanges, refunds, and dispute handling. By placing orders on our website, you agree to accept and follow the terms below.

1. General Return & Exchange Eligibility

We offer a 30-day return and exchange policy for all eligible products. Customers may apply for a return, exchange, or full/partial refund within 30 calendar days after receiving the package. Products must be unused, unwashed, undamaged, and kept in original new condition with intact original packaging, tags, and accessories. Any damage caused by personal use, improper operation, or artificial destruction will not be eligible for free return or exchange.

2. Non-Returnable Items

To comply with hygiene standards and product sales regulations, the following situations are non-returnable and non-exchangeable: personal hygiene products, customized items, clearance sale products, discounted final-sale goods, and products damaged by personal misuse. In addition, orders that have exceeded the 30-day application period will not be accepted for return or refund requests.

3. Quality Issues & Wrong Item Delivery

If you receive defective products, damaged goods, incorrect items, or missing accessories due to our shipping error or product quality problems, we provide free return, free exchange, or full refund service. Customers are required to provide clear photos or videos as proof within the valid application period. Our team will verify the issue quickly and arrange the corresponding after-sales solution at no cost to the customer.

4. Personal Reason Returns

If you want to return the product due to personal reasons such as dislike, inappropriate size, or mismatched expectation, we support voluntary return applications within the valid period. In this case, the customer shall bear the return shipping fee. The original shipping cost of the order is non-refundable.

5. Refund Processing Time

Once we receive and inspect your returned package, we will confirm the product condition within 1–3 business days. Qualified refund applications will be processed immediately. The refund will be returned to your original payment account. The actual arrival time depends on the processing speed of your payment platform, which usually takes 3–10 business days.

6. Exchange Rules

If you need an exchange for size, style, or defective replacement, please contact our customer support team first. Do not send returns without prior consultation. We will confirm the exchange inventory and guide you through the return process. After receiving and checking the returned item, we will arrange the new replacement shipment as soon as possible.

7. Partial Refund Rules

For partial damaged items, partial missing accessories, or situations that do not support full refund, we provide reasonable partial refund solutions based on the actual product condition. All partial refund standards are judged by our official after-sales team to ensure fair results.

8. Abnormal After-Sales Behavior Prohibition

We strictly prohibit malicious returns, repeated invalid after-sales applications, fake damage reports, and other improper behaviors. Once abnormal after-sales abuse is found, we have the right to reject your application, restrict subsequent orders, and pursue corresponding responsibilities.

9. Policy Updates

We reserve the right to update and adjust this Return & Refund Policy at any time. The latest version will be displayed on this page and take effect immediately after publication. Continued use of our website and services means you accept the updated policy terms.

10. Contact Us

If you have any questions about return, exchange, or refund procedures, please contact our 24/7 online customer support team. We will provide professional, fast, and patient after-sales service for every order.